When time, creativity and an eye for customer service go into revamping cafeterias, we can have great results.

I was recently reading an article by customer service guru Shep Hyken about the importance of making sure the customer has a positive end...

In my most recent book, Competing for Kids, I talked about the customer service concept of under-promising and over-delivering. What that...

In the past, public education thrived because it was the only schooling option for the vast majority of families. Few could afford...

One of the most overlooked yet crucial practices in customer service is the apology. People's egos just don't want to admit they were...

In today's technologically advanced world, timely communication is critical in order to give great customer service. Historically, the...

Those of us who follow the news in the customer service world know that the first week in October is National Customer Service Week...

Trader Joe's ranks among the top companies in customer service (and tops among grocery stores) every year. Who would ever think that a...

When it comes to providing great customer service, it's important to make sure that you're actually helping the customers with issues...

Recently, a public school in Florida made the national news when a mother reported that her child was denied lunch for owing 15 cents on...

I'd like to dedicate this post to the late Richard DuFour (February, 2017) and Rebecca DuFour (July 2018) and their incredible, inspiring...

When it comes to customer service, Cheers got it right: "You want to go where everybody knows your name." But how they know your name can...

We've all made silly mistakes. It happens; we're human. But when it comes to making decisions without using common sense, I have a hard...

It's home visit time again in Newport Independent Schools. Last year the Kentucky School Board Association honored Newport Independent...

In J.D. Power and Associates' book Satisfaction, a study on what makes a consumer rave about a company asked participants what quality...

I recently bought tickets to a movie theater online. I hadn't done it before but was running late for the movie and wanted to ensure I...