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Kelly E. Middleton
- Oct 21, 2018
- 3 min
Why Customer Service is the Answer to Saving Public Education
In the past, public education thrived because it was the only schooling option for the vast majority of families. Few could afford...
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Kelly E. Middleton
- Oct 12, 2018
- 4 min
Never Ruin an Apology with an Excuse: Concept #15 Recover Well
One of the most overlooked yet crucial practices in customer service is the apology. People's egos just don't want to admit they were...
98 views0 comments
Kelly E. Middleton
- Oct 4, 2018
- 3 min
Utilizing Multiple Communication Channels for Customer Service
In today's technologically advanced world, timely communication is critical in order to give great customer service. Historically, the...
27 views0 comments
Kelly E. Middleton
- Sep 28, 2018
- 2 min
Celebrate National Customer Service Week by Recognizing Your Staff!
Those of us who follow the news in the customer service world know that the first week in October is National Customer Service Week...
41 views0 comments
Kelly E. Middleton
- Sep 19, 2018
- 3 min
Trader Joe's - A Model for Customer Service
Trader Joe's ranks among the top companies in customer service (and tops among grocery stores) every year. Who would ever think that a...
35 views0 comments