Blog | Kelly E. Middleton Educational Services

Oct 27, 2021
1 min

Public School Gatekeepers Is Out Now!

My latest book on customer service in public schools, Public School Gatekeepers, shows school office staff how to improve customer service.

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Treat Your Employees Like They're Your Customers

Kelly E. Middleton

Aug 24, 2021
3 min

Treat Your Employees Like They're Your Customers

One of my customer service principles is that you must give great service to your employees if you expect them to give great service to...

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School Supply Madness: July Is Our Amazing Race/Treasure Hunt

Kelly E. Middleton

Jul 15, 2021
4 min

School Supply Madness: July Is Our Amazing Race/Treasure Hunt

I was at a local bookstore recently and saw one of my public education pet peeves on display: teacher school supply lists. School...

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Kelly E. Middleton

Jun 18, 2021
2 min

My Upcoming Book and The Angry Customer

Angry customers can hurt your school. Prevent problems before they happen by training front office staff!

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Kelly E. Middleton

Mar 31, 2021
6 min

The NCAA and The "Covid Excuse”

Photo Credit: Sedona Prince via Twitter How Long Will It Take For The "Covid Excuse” For Bad Service To End After The Pandemic Is Over? ...

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How to Be the "Disney" of Public Education

Kelly E. Middleton

Aug 26, 2020
6 min

How to Be the "Disney" of Public Education

One of my favorite blogs to read is Shep Hyken's on Forbes.com. Shep always shares good insights for leaders on the subject of customer...

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Food Service Challenge: Know Your Customers!

Kelly E. Middleton

Aug 13, 2020
3 min

Food Service Challenge: Know Your Customers!

Kids have a lot of different preferences today versus 20 years ago. Food service simply cannot serve the same staple cafeteria foods...

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Rumors, Gossip and Politicking During a Pandemic

Kelly E. Middleton

Jul 31, 2020
6 min

Rumors, Gossip and Politicking During a Pandemic

This is the fourth in a series of posts on the 2020 Covid-19 pandemic. You can read the first, second and third on my blog. As public...

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Kelly E. Middleton

Jul 23, 2020
4 min

The School Reopening Dilemma

This is the fourth piece in a series of posts on customer service for public schools during the Covid-19 pandemic. To see all posts on...

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How to Create a Customer Service Program without Burning Out

Kelly E. Middleton

Jun 30, 2020
3 min

How to Create a Customer Service Program without Burning Out

Being a school leader is exhausting work. It's long hours, late nights and lots of coffee. One of the main concerns my clients have about...

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Kelly E. Middleton

Jun 22, 2020
3 min

Forging Relationships During a Pandemic

This is the third in a series of posts about what schools can do to survive during this global health crisis. You can view the first two...

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The Five Senses: Every Touch Point Matters in Food Service

Kelly E. Middleton

May 22, 2020
6 min

The Five Senses: Every Touch Point Matters in Food Service

Leaders who want to give the best customer service in their school's food service have a lot of factors to consider. Creating happy...

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Kelly E. Middleton

Apr 14, 2020
3 min

Consistency During a Pandemic

I’ll admit it. I love a McDonald’s hamburger and fries from time to time. There’s something so familiar and comforting about knowing...

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Public School Customer Service During a Pandemic

Kelly E. Middleton

Mar 19, 2020
5 min

Public School Customer Service During a Pandemic

"A leader is a dealer in hope." -- Napoleon Bonaparte The 2020 coronavirus pandemic has impacted public education immensely. Those of us...

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Administrative Assistants: Have Your Front Lines Received Customer Service Training?

Kelly E. Middleton

Mar 9, 2020
3 min

Administrative Assistants: Have Your Front Lines Received Customer Service Training?

I am often surprised by the lack of training everywhere I go. Whether it's a business, public school, doctor's office or place of...

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Food Service For the Win: How a Cafeteria Renovation Transformed Our School Culture

Kelly E. Middleton

Jan 21, 2020
4 min

Food Service For the Win: How a Cafeteria Renovation Transformed Our School Culture

When time, creativity and an eye for customer service go into revamping cafeterias, we can have great results.

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Kelly E. Middleton

Mar 27, 2019
4 min

Exit Surveys - Dos and Don'ts

I was recently reading an article by customer service guru Shep Hyken about the importance of making sure the customer has a positive end...

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Under-Promise, Over-Deliver and the Roast Beef Broken Promise

Kelly E. Middleton

Dec 14, 2018
3 min

Under-Promise, Over-Deliver and the Roast Beef Broken Promise

In my most recent book, Competing for Kids, I talked about the customer service concept of under-promising and over-delivering. What that...

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Why Customer Service is the Answer to Saving Public Education

Kelly E. Middleton

Oct 21, 2018
3 min

Why Customer Service is the Answer to Saving Public Education

In the past, public education thrived because it was the only schooling option for the vast majority of families. Few could afford...

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Never Ruin an Apology with an Excuse: Concept #15 Recover Well

Kelly E. Middleton

Oct 12, 2018
4 min

Never Ruin an Apology with an Excuse: Concept #15 Recover Well

One of the most overlooked yet crucial practices in customer service is the apology. People's egos just don't want to admit they were...

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